Posts Tagged ‘Car Dealers’


I’ve been on a mission for several months now, trying to find the location of the only Buick store from the 310 in Santa Monica to the 213 of Downtown Los Angeles.  I finally found it and it never actually moved!

Here’s the back story: Several months ago, Santa Monica Chevrolet Buick Oldsmobile suddenly became Santa Monica Infiniti.  A big banner went up over the store’s front door, all GM vehicles disappeared from the showroom and pre-owned Infiniti vehicles populated the few parking spaces in front.

I thought this was a good move as Nissan’s luxury division needed a presence on the West Side since the Beverly Hills store disappeared several years earlier.  If you lived in Metro LA,  you had to drive to Miller Infiniti in Van Nuys to shop and get service for an Infiniti.  That fact alone was hurting sales as no one voluntarily drives to The Valley from the “other side” of the Santa Monica Mountains unless it’s for work  or to visit your family.

I also thought the size of the dealership fitted the Infiniti brand.  The location on the north west corner of Santa Monica Boulevard at South Centinela Ave. was always embarrassingly small for a Chevrolet-Buick (and long defunct Oldsmobile) dealer.  There was barely any room for big trucks and SUVs let alone the few Chevy Aveos that used to show up in the one row parking lot in front. There were only a few service bays and the roof couldn’t hold much inventory.

However, for a relatively low-volume brand like Infiniti, it made sense. The building was there as were the necessary service bays, so up front capital cost was low.  And Infiniti was finally represented on the West Side again.

I went online to find out what happened to the Santa Monica Chevrolet-Buick dealership.  Buick’s dealer locator still gave the same address; but I thought it just hadn’t be updated yet. However, as recently as couple weeks ago, the website still showed the old location.

I drive past this address a few times a month. Each time I drive by, all I see is evidence of an Infiniti dealership. In fact, the original big banner came down and was replaced by a large Infiniti logo over the showroom door. The top of the building still had signage in the form of the old, faded badges for Chevrolet, Oldsmobile and Buick and I noticed the GM service sign on the service entrance tombstone.  I thought those were just vestiges of the old dealer.  I just assumed that eventually those logos would come down as the faded yellow building was repainted and upgraded. That didn’t happen.

Both websites for Chevy and Buick insisted that the dealership was still there.  Yet each time I drove by the location, I scoured the parking lot and service bays for signs of a GM dealership.  No luck — I just wasn’t looking hard enough.

The last time I drove by, I parked and got out of the car.   The only indication I saw of a GM presence were a few new Buicks and a Chevy Camaro parked in storage to the west side of the lot – no more than 12 – 16 vehicles in total.  Was this it?  Really?

The large make-shift bow tie hints at Chevrolet. Note the few new cars behind the sign. I see one Camaro there. The trucks and SUVs must be elsewhere.

I took a picture of the Chevrolet/GM sign by the service driveway.  I took pictures of the building and the used cars in front. Yes, there it was, the most pathetic, lonely, GM dealer I’ve ever seen.  No big signs or balloons  here.

The reason they left the faded logos on top of the snow cone stucco and glass building was because, apparently, if you looked hard enough and wanted to buy a Chevy or Buick, someone inside could help you.   Don’t plan on strolling through the lot looking at window stickers and comparing colors.  Not at this dealer.  I hope there is more inventory than the sad sack bakers dozen shoved off to the side.

Faded GM badges, including Olds which was discontinued in 2004. Note the big Infiniti badge above the main entrance.

I’m sure that Infiniti didn’t want their expensive luxury cars sharing showroom space with lowly GM brands, so maybe that was the deal with the devil the dealership made to merge the two GM brand stores with their newly-acquired Infiniti franchise. You can sell Chevy and Buick, just don’t put them inside the showroom.  Maybe there was a Corvette or Regal on the floor – I just didn’t see it.

The used cars parked in front were mostly from Infiniti. There was a Honda Civic and on the corner facing Centinela, there was a 2006 Chevy Silverado pickup truck waiting for someone to buy it.

After I’d snapped the photos below, I got back into my car and some smarmy salesman/manager/owner (I have no idea his position with the dealership) ran up to me just as I was driving away. He wanted to know why I was taking pictures. I told him I was curious.  He wanted to know what I was curious about. I said “I’m curious about the dealership.” He needed to know why again, so I explained I was looking for the Chevy-Buick store and wondered if it was still there, with Infiniti. He responded in the affirmative and I drove off.  All this happened while he was on his iPhone 4 talking to someone else.

I’m glad someone noticed; however, I’m pretty sure there wasn’t much business that Monday afternoon and when someone drove up and stood on the sidewalk taking pictures, it may have been the most exciting thing that happened that day.

Across the street, in place of a small auto body repair shop, was the service location for most GM brands.  I’d seen that location before, but concluded that it wasn’t the dealership because there was no showroom space and I only saw a few cars and mechanics working there.  What I didn’t realize is that the small shop was THE service location for the Chevy-Buick dealership – that’s so pathetic I felt sorry for GM.  It certainly shows how unpopular the GM became in L.A. over the past two decades.

That's it folks! That litttle corner service center is definitely labeled Santa Monica Group Chevrolet Buick. There is a Chevy bow tie in front, but no Buick badge in sight.

So just in case you wanted to test drive a new Buick Regal or check out a Corvette, the Santa Monica Chevrolet Buick dealership still exists and might be able to help you find a car. It’s there; just hiding in plain sight.


Buick has been on an evangelical mission to find younger buyers as it’s older ones die off or abandon the brand. The new Lacrosse and Regal are pretty nice entries into the crowded compact/mid-size sedan field — it’s just hard to stand out.

2011 Buick Regal CXL

2011 Buick Regal interior

The upcoming Verano, a rebadged and gussied-up Chevy Cruze, should be interesting too.  However, Buick’s long-tarnished image as a car only for your grandparents presents an almost insurmountable barrier for younger buyers and a difficult challenge for even the most talented marketing team.

2012 Buick Verano

2012 Buick Verano interior

Buick recently dropped its long-time sponsorship of the Pro Golf tournaments (old folks) in favor of the NCAA basketball March Madness hoop-a-thon (young folks).   Buick is also sponsoring “Quest for the Keys” in various cities across the country.  The ultimate prize is a Buick.  It’s a scavenger hunt with clues on Facebook and Twitter – you know, where the young, hip customers lurk.

All the marketing muscle is showing some progress as the average age of a  Buick buyer has dropped from 70+ to 60.  However, this is still too high for GM.

Finding a Buick dealer in metro LA is harder than the Quest for the Keys scavenger hunt.  The Chevy/Buick store at Centinela and Santa Monica Blvd in Santa Monica is now an Infiniti dealer and while Buick’s website still shows them there (or nearby) I drive by it frequently and can’t find the store to save my life.  There are two dealers in the Valley (Woodland Hills and Sherman Oaks); but after that, you have to go to Penske Cadillac Buick GMC South Bay in Torrance.   If you live in Metro LA,  you aren’t going to Torrance to get service and you may not want to drive to the Valley either.

So aside from the challenge of finding a dealer, this New Rule must apply: When you drive into a Buick dealership, the first car you see can’t have a Landau roof, gold package and Vogue tires.

Jessup Auto Plaza (Cadillac, Buick, Chevrolet and GMC) in Cathedral City, California probably has lots of older customers – and that’s a good thing. But this is what you see as you drive onto their lot:

2011 Buick Regal - All dressed up and ready for ??

This Regal was laden with all the relics of times long past.  The “custom top” in canvas just looks wrong.

Vogue tires, chrome wheels... ugh.

Someone spent a lot of time to do this roof. Note the special chrome-like trim that "tricks" you into thinking it's a convertible. How about those two-tone pin stripes?

This custom coach even gets a special grill. It screams bad taste.

Note the "gold package" Buick crest and model designations - a theme carried out anywhere they could stick one. Fake gold veneer everywhere.

I don’t know how much this package cost, but it wasn’t cheap.

I had gone to Jessup to test drive the Chevy Cruze with a friend.  The pimped-out Regal was astonishing, but more treats awaited us on the Chevy side of the dealership.  There was a Malibu and an Impala with this special package of “upgrades.”

The Chevy Malibu, an all-star in the rental fleets, gets the special canvas top, gold applique, Vogue tires and chrome wheels.

Here’s the window sticker of the Malibu:

Let me translate. MSRP of the Malibu - $28,385; Custom top, gold package, Vogue tyres, mesh grill - $4,480; Pin stripes - $249. Total add-ons: $4,729. Wow.

If this package cost this much for the Malibu, it must have been at least that much on the Buick Regal.

But wait, there’s more!  I can’t believe anyone buys a Chevy Impala, the top star of rental fleets. It’s about as boring and anonymous as it gets.  It makes a Toyota Camry look glamorous.  Here is the Impala with the same grotesque package:

My, what a fetching face for this Impala. Not. It's destined for someone's garage.

Rental car no longer. This car says something about its owner: Bad taste.

The Impala's butt - either you're asleep by now or wide-eyed with amazement that these kinds of packages still find an customers.

Bottom line: If Buick wants younger customers, they can’t put these laughable relics on full display in front of the dealership.  Keep them in the back or in a special spot off to the side.  If a customer was wavering on the Buick brand and was concerned about its image as an “old person’s car” then this kind of display will kill the deal and send they to another brand.

Dealers are the all-important point-of-contact with customers.  Buick dealers must sync with regional and national marketing efforts. If they’re not, Buick will fail to find the younger buyers it so desperately covets.